1. About Travel Tracker
Travel Tracker is a Bangladesh-based travel management company providing travel-related services including tour packages, visa processing assistance, air ticketing, accommodation, transportation, and other travel services.
By using our website or purchasing any service from Travel Tracker, you agree to comply with these Terms & Conditions.
2. Acceptance of These Terms
By accessing our website, submitting an enquiry, making a booking, making a payment, or using any Travel Tracker service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, please do not use our services.
3. Eligibility and Booking on Behalf of Others
The person making a booking or entering into an agreement with Travel Tracker must have the legal capacity to enter into a contract under applicable Bangladeshi law.
A customer may make a booking on behalf of family members, children, or other travellers, provided that the customer is authorized to provide their information and make decisions on their behalf.
Where a traveller is a minor, the booking must be made or authorized by their parent, legal guardian, or another person legally responsible for them.
4. Third-Party Travel Services
Travel Tracker may arrange services provided by third-party suppliers, including:
Airlines
Hotels and resorts
Transportation providers
Tour operators
Visa application centres
Embassies and consulates
Government or immigration authorities
Local destination service providers
Other travel-related suppliers
The availability, conditions, schedules, and operational policies of such third-party providers may apply to the relevant service.
5. Booking and Service Confirmation
A quotation, enquiry, itinerary, or proposal provided by Travel Tracker does not by itself constitute a confirmed booking unless expressly stated otherwise.
A service shall be considered confirmed only after the applicable confirmation requirements have been completed, which may include:
Customer confirmation;
Payment of the required amount;
Availability confirmation from the relevant supplier; and
Completion of required documentation.
Travel Tracker will provide confirmation or relevant booking documents after the applicable requirements have been fulfilled.
6. Quotations and Prices
Prices quoted by Travel Tracker are based on the information, availability, supplier rates, taxes, and other conditions applicable at the time of quotation.
Unless expressly stated otherwise, a quotation may not include all costs associated with a customer's travel, such as:
Government fees;
Visa fees;
Applicable taxes;
Airline or supplier charges;
Travel insurance;
Personal expenses; or
Optional services.
The applicable price and inclusions will be communicated to the customer before confirmation of the relevant service.
7. Payment
Customers must make payments according to the payment schedule and instructions communicated by Travel Tracker.
Where online payment is available, Travel Tracker may use third-party payment service providers, including SSLCOMMERZ Hosted Checkout, for processing payments.
Payments made through a third-party payment gateway may be subject to the gateway provider's applicable terms and conditions.
Travel Tracker may require additional verification where a transaction appears incomplete, unauthorized, fraudulent, or inconsistent with the booking information.
8. Confirmation After Payment
Payment alone does not necessarily guarantee the availability of a particular airline seat, hotel room, tour service, or other third-party service unless Travel Tracker has confirmed the booking.
Where supplier confirmation is required, Travel Tracker will process the booking with the relevant supplier and communicate the confirmation to the customer.
9. Customer Responsibilities
Customers are responsible for providing accurate, complete, and up-to-date information when requesting or purchasing Travel Tracker services.
Customers must:
Provide correct personal and travel information;
Review booking details before confirmation;
Provide required documents within the requested timeframe;
Ensure that names and other information match official travel documents;
Inform Travel Tracker of any relevant travel restrictions or requirements known to them; and
Follow applicable airline, hotel, visa, immigration, and destination-country requirements.
Travel Tracker shall not be responsible for consequences arising from inaccurate, incomplete, misleading, or late information supplied by the customer.
10. Travel Documents
Customers are responsible for ensuring that they possess valid travel documents required for their journey.
Depending on the destination and service, these may include:
Passport;
Visa;
National identification documents;
Birth certificates;
Proof of accommodation;
Return or onward tickets;
Financial documents;
Travel insurance;
Vaccination or health-related documents where legally required; and
Other documents required by the relevant authorities.
Travel Tracker may assist customers in identifying or preparing required documents, but the ultimate responsibility for possessing valid travel documents rests with the traveller unless expressly agreed otherwise.
11. Visa Processing Services
Travel Tracker may provide visa processing and application assistance.
Visa processing assistance does not constitute a guarantee that a visa will be issued.
The decision to approve, refuse, delay, cancel, restrict, or otherwise determine a visa application rests solely with the relevant embassy, consulate, immigration authority, or other competent authority.
Travel Tracker does not have authority to determine the outcome of a visa application.
12. Visa Processing Time
Visa processing times may vary depending on the destination country, embassy or consulate, visa application centre, type of visa, documentation, verification requirements, public holidays, administrative procedures, and other circumstances.
Travel Tracker may provide an estimated processing period based on information available at the time of application. Such estimates are not guarantees of a specific decision or completion date.
13. Visa Documents and Personal Information
Customers may be required to provide personal and supporting documents for visa processing, including passports, photographs, National ID documents, bank statements, employment documents, financial records, invitation letters, and other documents required for the relevant application.
Customers authorize Travel Tracker to use and process such information for the purpose of providing the requested service and, where necessary, to submit relevant information or documents to the appropriate embassy, consulate, visa application centre, immigration authority, airline, hotel, or other authorized service provider.
The handling of personal information is further governed by Travel Tracker's Privacy Policy.
14. Original Passports
Where an original passport is required for visa processing, the customer must provide it to Travel Tracker or the relevant authorized party as instructed.
Travel Tracker may retain or submit the passport for the period reasonably necessary to complete the agreed visa-processing service, subject to applicable procedures and requirements.
Customers should not submit an original passport unless it has been requested for a legitimate processing requirement.
15. Visa Application Decisions
Travel Tracker does not control decisions made by embassies, consulates, visa centres, immigration authorities, or other government bodies.
Where an authority requests additional documents, an interview, verification, clarification, or other action, the customer may be required to provide the requested information within the applicable timeframe.
16. Withdrawal of Visa Applications
Where a customer requests withdrawal of a visa application, Travel Tracker may require a written request and may need to coordinate with the relevant processing authority or service provider.
The consequences of withdrawal may depend on the stage of processing and the rules of the relevant authority.
17. False or Fraudulent Documents
Customers must not provide forged, altered, misleading, fraudulent, or otherwise unlawful documents or information.
If Travel Tracker identifies or reasonably suspects the use of fraudulent or unlawful documents, it may refuse to process the application or take other appropriate action in accordance with applicable law.
Travel Tracker shall not be responsible for consequences resulting from documents or information that a customer knowingly provides that are false, fraudulent, or misleading.
18. Air Ticketing
Air tickets are subject to the applicable airline's fare rules, conditions of carriage, baggage rules, schedule changes, and other applicable terms.
Flight schedules, fares, seat availability, baggage allowances, and other conditions may be changed or controlled by the relevant airline.
Travel Tracker acts as a travel service provider or intermediary in arranging air tickets and does not control airline operations.
19. Hotels and Accommodation
Hotel and accommodation bookings are subject to the terms, conditions, availability, and policies of the relevant hotel or accommodation provider.
Room types, facilities, check-in/check-out times, meal arrangements, additional charges, and other conditions may vary between properties.
Customers are responsible for reviewing the applicable booking details and informing Travel Tracker of any special requirements before confirmation.
20. Transportation and Other Services
Transportation, sightseeing, activities, guides, excursions, and other destination services may be provided by third-party suppliers.
Such services may be subject to operational limitations, supplier terms, local conditions, weather, traffic, government restrictions, or other circumstances beyond Travel Tracker's direct control.
21. Changes to Booked Services
Where a customer requests a change to an existing booking or service, Travel Tracker will communicate the applicable procedure and any additional requirements.
Changes may be subject to availability, supplier rules, administrative requirements, and additional charges imposed by the relevant service provider.
22. Travel Insurance
Customers are responsible for obtaining travel insurance where appropriate or required.
Travel Tracker may recommend or facilitate travel insurance where such service is available, but the coverage, exclusions, claims process, and other conditions are determined by the relevant insurance provider.
23. Third-Party Websites and Services
The Travel Tracker website may contain links to third-party websites or services.
Travel Tracker does not control the content, availability, security, privacy practices, or terms of third-party websites.
Customers should review the applicable terms and privacy policies of third-party websites before using them.
24. Website Use
Customers must use the Travel Tracker website lawfully and must not:
Attempt to gain unauthorized access to the website or its systems;
Submit false or misleading information;
Use the website for fraudulent purposes;
Interfere with website security or operation;
Introduce malicious software or harmful code; or
Use the website in violation of applicable law.
Travel Tracker reserves the right to restrict or suspend access where there are reasonable grounds to believe that the website is being misused.
25. Fraudulent or Unauthorized Transactions
Travel Tracker may investigate transactions that appear fraudulent, unauthorized, suspicious, or inconsistent with the information provided during booking.
Where necessary, Travel Tracker may request additional information or verification before processing or completing a transaction.
Travel Tracker may also cooperate with payment service providers, financial institutions, law-enforcement agencies, or other competent authorities where required by law.
26. Limitation of Responsibility
Travel Tracker will provide its services with reasonable care and in accordance with applicable law.
However, Travel Tracker does not control the actions or decisions of independent third parties, including airlines, hotels, embassies, visa centres, immigration authorities, transportation providers, and other suppliers.
Accordingly, Travel Tracker cannot guarantee the continued availability, schedule, performance, or decisions of such third parties.
Nothing in these Terms is intended to exclude or restrict any right, remedy, liability, or protection that cannot legally be excluded or restricted under applicable law.
27. No Guarantee of Travel Outcome
Travel Tracker may assist customers in planning and arranging travel services, but cannot guarantee:
Visa approval;
Immigration admission;
Airline schedule or operation;
Hotel availability beyond confirmed supplier arrangements;
Entry into a particular country;
Approval by a government authority; or
Any outcome that depends on an independent third party.
28. Complaints and Dispute Resolution
Customers are encouraged to contact Travel Tracker directly if they have a complaint or concern regarding a service.
Travel Tracker will review complaints and attempt to resolve them through reasonable communication and cooperation.
Nothing in these Terms prevents a customer from exercising any legal right or remedy available under applicable law.
29. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any dispute arising from the use of Travel Tracker's services shall, where applicable, be subject to the jurisdiction of the competent courts of Bangladesh.
30. Changes to These Terms
Travel Tracker may update these Terms & Conditions from time to time to reflect changes in its services, business practices, legal requirements, or other relevant circumstances.
The updated version will be published on the Travel Tracker website with its effective date.
Continued use of the website or services after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
31. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to apply to the extent permitted by law.
32. Contact Information
Travel Tracker
Malek Tower (9th Floor – 1st Lift)
31 Tejkuni Para, Farmgate
Dhaka-1215, Bangladesh
General Information: info@traveltrackerbd.com
Phone: +8801897629790
Request a Call: +8801897629791
Office Hours: Sunday–Thursday, 11:00 AM–5:00 PM
Weekly Holidays: Friday & Saturday